JENN SCHELLER DESIGNS
Jammers & Hammers
Homeless is a situation, not a person
Global Service Jam is an organization that produces a 48-hour Service Jam. A service jam is kind of like a hack-a-thon, but is open to everyone not just people in the tech industry. You are not allowed to come with a team or know the theme prior to the Jam.
Global
Service Jam
2017
Global Service Jam is an organization that produces a 48-hour Service Jam. A service jam is kind of like a hack-a-thon, but is open to everyone not just people in the tech industry. You are not allowed to come with a team or know the theme prior to the Jam.
Challenge
Approach
To develop a program to provide aid to the homeless population of San Francisco based on their needs and desires.
+ Deep Understanding
+ Compassion
+ Design Thinking
+ Service Design
Solution
A service designed with the consultation of members of the homeless population of San Francisco to utilize their sense of community and existing skill sets.
48 hours
1 UX designer,
1 Urban Data Manager, &
3 Entrepreneurial
Students
for low fidelity
concept design
User Research, User Interviews, Journey Maps, Card Sorting, Moscow, Visual Design, Sketching, 3D Modeling
Pen, Paper, Glue, & Cardboard
DURATION
TEAM
METHOD
TOOLS
Concept Creation
We started this project by completing a word association exercise. Once each team member gathered all their ideas on stickies, we card sorted to uncover the generated themes.
Results of the card sort:
+ Sound Quality
+ Emotions
+ Communication
+ Physical Space
+ Transformation
Concept Evolution
Communication and Transformation were the stand out concepts. After a word association exercise, the team came out with the themes of Gaining Voice and Social Media. A straw poll told us that we should focus our attention on the less represented segments of our society: Minorities/Immigration, Poverty/Homelessness, and Healthcare/Education.
Our team decided that the most impact could be made by creating a transformative experience for the homeless population of San Francisco. We wrote up a survey and went out to find our users.
User Interviews
Sadly, it was not that difficult to find homeless persons.
We discovered that many of our users come from varied backgrounds.
+ Most have family in different areas that want to help but don't have the means
+ Are trained professionals that have been injured or laid off
+ Many have chosen this lifestyle
+ Have a strong sense of community
+ Want more than anything a job to get back on their feet
Design Studio
Taking our user interviews to heart, the team began a design thinking exercise called Design Studio. The exercise launched the idea of Jammers & Hammers. This solution would provide our users with:
+ Mentorship
+ On the job training
+ Access to healthcare
+ Optional housing
+ Community
Synthesis
Jammers & Hammers will utilize users' previous experience to mentor others in the community to convert shipping containers into homes. Users would be given the option to live in the homes that they have had a hand in building.
Users will be given the opportunity to apprentice in the fields of carpentry, electric, plumbing, and solar.
Once trained, the user has the option to continue their apprentice program to become licensed in the field of their choosing, take their skills to help build another community, or continue to build housing to be shipped to natural disaster/refugee sites worldwide.
Service Loop
Ideation & Iteration
These homes are not meant to be a permanent solution, but they can be customizable to meet the needs of the occupants.
